Returns & Refunds
Hassle-free resolutions. Read our guidelines for product returns, replacements, and order refunds.
7-Day Return & Exchange
We offer a 7-day replacement or return window from the date of delivery. If you receive a damaged product, incorrect variant, or have issues with item quality, we will fix it instantly.
Hygienic Guidelines
Due to the pure, chemical-free nature of our wellness items, products must be returned in their original packaging, unopened and unused. Opened products are eligible for exchange only in case of a documented adverse skin reaction.
Fast Refund Credits
Once your return is verified by our quality control lab, your refund is processed within 5 to 7 business days. Refunds are issued directly to your original payment source or as store wallet credits.
How to Initiate a Return
Email Us
Send your order details and photos of the package to maatravedawellnesspvtltd@gmail.com.
Verification
Our formulation team reviews the details and schedules a reverse pick-up within 48 hours.
Refund/Reship
As soon as the item reaches our warehouse, we initiate your refund or dispatch your fresh replacement.
Need to start an exchange?
Our team is here to consult and ensure you have the correct Ayurvedic treatment for your skin type.